Return & Refund Policy
Last updated: September 18, 2026
Thank you for shopping with us! Because our apparel is made to order through our print-on-demand fulfillment partner, Printful, we do not accept standard returns or exchanges for reasons such as choosing the wrong size, selecting the wrong colour, or changing your mind.
However, if there is a problem with your order, we’re happy to help make it right.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong product, size, colour, or design, please contact us within 30 days of receiving your order.
To help us resolve the issue, please provide:
Your order number
A description of the problem
Clear photographs showing the issue and the full product
We may request additional photos or information if needed to investigate the issue.
If the problem is confirmed to be a manufacturing or fulfillment error, we may offer a replacement at no additional cost or a refund, depending on the circumstances.
You do not need to return a defective or incorrectly fulfilled item unless we specifically ask you to do so.
Returns & Exchanges
Because our products are made to order specifically for each purchase, we generally do not accept returns or exchanges for:
Incorrect size selected by the customer
Incorrect colour selected by the customer
Changing your mind about a purchase
Ordering multiple sizes with the intention of returning some
Products that no longer meet your personal preferences
We strongly recommend checking the size chart and product information before placing your order.
Incorrect Shipping Address
Please make sure your shipping information is correct before completing your purchase.
If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply if the order needs to be reshipped.
If your order has not yet been fulfilled, contact us as soon as possible and we will do our best to assist you. Once an order has entered production or shipped, changes may no longer be possible.
Lost Packages
If your order does not arrive, please contact us so we can investigate the shipment.
Lost-package claims must generally be submitted within 30 days of the estimated delivery date. We may ask for your order number and shipping information so we can investigate the issue with our fulfillment and shipping partners.
Please note that tracking information showing an order as delivered may require additional investigation with the shipping carrier.
Refunds
If your refund request is approved, the refund will be issued to the original payment method used for your purchase, unless otherwise agreed.
Processing times may vary depending on your payment provider or financial institution.
Please note that Printful refunds approved fulfillment claims to the store owner rather than directly to the customer. We are responsible for processing any customer refund through our online store or payment processor.
How to Request Help
If you have a problem with your order, please reach out to us on our Instagram @boneyard.builds
Please include your order number, a description of the issue, and clear photographs when applicable.
We ask that you contact us before sending any products back. Please do not send a return to a Printful facility or other address without receiving instructions from us first.
We will review your request and let you know what options are available.
Our Commitment
We want you to be happy with your purchase. While our made-to-order model means we cannot accept ordinary returns and exchanges, we will always do our best to help when something goes wrong with your order.
This policy applies to purchases made through our online store and may be subject to any rights or protections provided to consumers under applicable law.
